Predictive Dial System Definition

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A Predictive Dial system dials a list of telephone numbers of the clients and connects answered calls to the agent. Predictive Dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, and screening out those calls that have busy signals, answering machines and also take out no answer calls, disconnected numbers. Predictive Dialer system is predicting at what point a human caller will be able to handle the next call. Predictive dialers commonly used for surveys, appointments confirmation, telemarketing payment collection and service follow-ups.

Predictive Dial (Dialer System)

Predictive dial service provider claims that they significantly increase caller productivity, and they are right.  Dialing one number at a time, only when an agent is available, typically keeps agents utilized for 40 minutes per hour (33% idle time). Predictive dialling can increase utilization to 57 minutes per hour (5% idle time). But it can only happen when if you are using the best predictive dialer.

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Predictive dialers use statistical algorithms to cut down the time, agents spend waiting between conversations, while almost completely eliminating the chance of someone answering when no agent is available to speak to them.

Read, More: What is Predictive Dialing

Predictive Dialer Equipment

Many service providers deliver the best user experience to their customer for increasing in product marketing any other service they are offers to the customers. Predictive dial can also measure the number of available agents, open lines, average handle time and other factors to adjust outbound calls accordingly. This measurement delivers a high level of mathematical efficiency to use in call centres.

Predictive dial system is usually desktop computers equipped with either special telephony voice board or off the shelf voice modems. But San Softwares offer many of the telephony board features that are implemented in the software, which drastically reduces the cost and improves flexibility. Another advantage of using a voice modem-based system is that it can turn a laptop computer to an auto-dialling system.

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